Other areas have reported individuals impersonating water utility employees, asking to test resident’s water pressure and requesting to enter homes. Augusta Water employees will NEVER ask to enter your residence or ask for money. Each employee has Augusta Water apparel and will be in an Augusta Water vehicle with "Local Government" tags. If you have any questions please contact Augusta Water Customer Service at 540-245-5681.

As of January 1, 2014 credit card payments will be limited to a maximum of $5,000 and will only be accepted for water and/or sewer bills.  No payments for other services are allowed to be made by credit card.

  • In Person
    Customers may pay bills at our Customer Service Counter located in the Augusta County Government Center in Verona, VA. We will accept cash, check, money order, or credit card (Discover, MasterCard and Visa).
  • By Mail
    Please send only check or money order.
  • By Telephone
    Call Customer Service at 540-245-5681 to pay with your Discover, MasterCard or Visa credit card.
  • Online
    Click Here To Pay Online.
  • Other
    Overnight drop box: Payments may be placed in the drop box located at the Augusta County Government Center in Verona, VA adjacent to the drive-thru window and will be processed the next business day.

    Automatic, pre-authorized bank draft: There is no charge for this service, and it offers customers a method of paying their water/sewer bill electronically on the due date.  Click Here for Pre-Authorized Bank Draft Form.

    Please contact Customer Service for more information.