The Service Authority is not affiliated with any customer water line replacement programs or water insurance companies. When ACSA does have a contracted company working on its behalf, we will do our best to communicate this information with customers.  

Beware of scams, especially by phone and text!  Official notices from the Service Authority will be posted to our website and/or directly mailed to customers. Unsolicited requests for personal information, calls about discounts or unexpected refunds, and compensation claims for ACSA water contamination are likely scams.

If you receive a suspicious call, correspondence via mail or have any questions about work being done in your area, please contact us at 540-245-5681. Our office at the Verona Government Center is open from 8:00 AM to 5:00 PM, Monday through Friday, and we are happy to assist!