Vision
The Augusta County Service Authority will be an independent, respected leader in the water, wastewater and solid waste industries, with a highly competent and motivated staff, committed to environmental stewardship and outstanding customer service.

Mission
The Augusta County Service Authority protects the public health and the environment by providing high quality water and wastewater service and solid waste disposal, working together with Augusta County to achieve development objectives in a fiscally responsible manner.

Values  
Honesty and Integrity: Doing what is right, fair and ethical
Safety: Always striving to protect our employees, our customers and the environment
Respect: Shown to one another as well as to our customers
Efficiency: Embracing new ideas in a constant effort to work as cost effectively as possible
Consistency: Providing the highest level of service to every customer
Compliance: Meeting or exceeding all regulatory requirements
Sustainability: Managing our resources to be fiscally responsible today and environmentally and technologically sustainable for the future
Affordability: Meeting Board guidelines for water and sewer rates and fees
Accountability: Being accountable in all our actions to our customers and each other