January, 2007
Customer Service Summer Sewer Billing Policy
ACSA Customer Service Policy No. 5.17, Summer Sewer Billing Policy, went into effect in 2002. The policy permitted residential customers with both water and sewer connections with meter sizes of 1” or less not billed sewer charges on water consumption above 125% of their normal winter-time average use. The policy was based on the fact that in the summer months some usage of water may not enter the sewer, but is used on lawns and shrubs, washing cars and other outside activities.
Unfortunately, this policy is anti-conservation. It encourages users not be responsible for their water uses, particularly in the dryer, summer months. Additionally, there are polices already in effect that allow customers to fill pools, establish lawns and install irrigation meters if their needs require.
During the December 21, 2006 Board meeting, the Board voted on, and supported the Customer Service Policy Committee’s recommendation to terminate this policy.
Customers will be notified of this policy change.
Archives
NOTICE
OF WATER DISTRIBUTION SYSTEM TESTS
WATER
AND SEWER EXTENSIONS OF SERVICE
NEW
SERVICE AUTHORITY POLICY DESIGNED TO SAVE CUSTOMERS MONEY ON THEIR SEWER
BILLS
SERVICE
AUTHORITY WELCOMES NEW ENGINEER
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